Apology Email to Customer for a Billing Error (Email Version)
Use this template when your company has made a billing or invoicing mistake that affected a customer. This email is suitable for situations involving overcharges, duplicate charges, incorrect line items, or other invoice discrepancies that require a formal acknowledgment, correction, and assurance that the issue has been resolved. An email-friendly structure you can send immediately.
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Apology Email to Customer for a Billing Error
Use this template when your company has made a billing or invoicing mistake that affected a customer. This email is suitable for situations involving overcharges, duplicate charges, incorrect line items, or other invoice discrepancies that require a formal acknowledgment, correction, and assurance that the issue has been resolved.
View Template🤝 Apology EmailsApology Email to Client for Late Delivery
Use this template when a project deliverable, product shipment, or service has not been delivered to your client by the agreed-upon deadline. This email is appropriate for professional client relationships where you need to acknowledge the delay, take responsibility, and outline a clear path to resolution. It works well for both minor delays of a few days and more significant timeline overruns.
View Template🤝 Apology EmailsApology Email for Sending the Wrong Attachment
Use this template when you have accidentally sent the wrong file or attachment in an email and need to issue a correction. This email is appropriate for situations where you attached an outdated document, the wrong version of a file, or an entirely unrelated attachment, and you need to resend the correct file promptly.
View TemplateHow to customize this template quickly
- Replace each placeholder with your real details.
- Adjust one sentence for your exact timeline and context.
- Read once for tone, then send.
Key placeholders in this version