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📋 Complaint Letters

Complaint Letter to a Car Dealer for a Defective Vehicle

Use this template when you have purchased a vehicle that has significant defects, mechanical problems, or undisclosed issues. This letter documents the problems, references your purchase details, and requests repair, replacement, or refund under applicable consumer protection laws or warranty terms.

Dear [Dealership Manager's Name/Service Department], I am writing to formally lodge a complaint regarding a vehicle I purchased from [Dealership Name] on [purchase date]. The vehicle in question is a [Year Make Model, e.g., 2024 Toyota Camry SE], VIN [Vehicle Identification Number], which I purchased for [purchase price]. Since taking delivery, I have encountered serious defects and mechanical problems that I believe were either pre-existing at the time of sale or developed far too quickly for a vehicle of this age and mileage.
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How to customize this template quickly

  1. Replace each placeholder with your real details.
  2. Adjust one sentence for your exact timeline and context.
  3. Read once for tone, then send.

Key placeholders in this version

[Dealership Manager's Name/Service Department][Dealership Name][purchase date][Year Make Model, e.g., 2024 Toyota Camry SE][Vehicle Identification Number][purchase price][Describe defects in detail, e.g., Within the first two weeks of ownership, the engine began making a persistent knocking sound at idle. I brought the vehicle to your service department on [date][salesperson's name]

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