Complaint Letter to an Online Retailer for Receiving the Wrong Item (Email Version)
Use this template when you have received an incorrect item from an online order. This letter clearly describes the discrepancy between what you ordered and what you received, provides relevant order details, and requests a specific resolution such as a replacement or refund. An email-friendly structure you can send immediately.
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Complaint Letter to an Online Retailer for Receiving the Wrong Item
Use this template when you have received an incorrect item from an online order. This letter clearly describes the discrepancy between what you ordered and what you received, provides relevant order details, and requests a specific resolution such as a replacement or refund.
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View TemplateHow to customize this template quickly
- Replace each placeholder with your real details.
- Adjust one sentence for your exact timeline and context.
- Read once for tone, then send.
Key placeholders in this version