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📋 Complaint Letters

Complaint Letter to a Restaurant for Poor Service

Use this template when you have experienced unacceptable food quality, poor customer service, or unsanitary conditions at a restaurant and wish to file a formal written complaint. This letter is appropriate when speaking with a manager on-site did not resolve the issue or when you want a documented record of the incident.

Dear [Restaurant Name] Management, I am writing to formally express my dissatisfaction with the experience I had at your establishment on [Date of Visit]. As someone who values dining out and typically appreciates quality service, I was disappointed by the standard of both the food and the service I received during my visit. I am bringing this matter to your attention in writing so that you have a clear account of what occurred and an opportunity to address it.
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How to customize this template quickly

  1. Replace each placeholder with your real details.
  2. Adjust one sentence for your exact timeline and context.
  3. Read once for tone, then send.

Key placeholders in this version

[Restaurant Name][Date of Visit][Restaurant Address or Branch Location][Time of Visit][Reservation Name or Confirmation Number, if applicable][Number of Guests][Total Bill Amount][Provide a detailed description of the problems, e.g., our party waited approximately forty-five minutes past our reservation time before being seated, despite the restaurant appearing to have available tables; the server was inattentive and dismissive, taking over thirty minutes to take our initial drink order and failing to check on us throughout the meal; the main course I ordered, the [Dish Name]

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